And, if the VPN settings were incorrect, it should not have connected through the PIA VPN either. She probably did not get herself blocked because I set up her VPN and she would not have changed any of the VPN settings. She is connecting to a Synology RT2600 using the built-in "Standard VPN" (Synology does have a proprietary VPN server and client that you can use, but we are not using that). She is not connecting to a machine at work that is running a VPN. Of course if you are using pre-shared key, then none of the above will be of any help to you.ĭoes her office machine have PIA also? Or, are you connecting to a jumpbox in ATL? If it's a jumpbox, I wonder if she managed to blacklist herself from her current location?Ĭould it be that the PIA VPN is starting a service on her laptop which is not properly running with her MS VPN? I believe this box is checked by default, and think it was causing the problem because I am using a certificate generated by the UTM's CA, instead of a Windows ADCS CA, even though the UTM's CA certificate is in the local computer trusted root authorities store. If you have "Use certificate for authentication" selected and the checkbox below it, that I mentioned above, is checked, this could be the problem. Select the "Security" tab and click on the button labeled "Advanced Settings" found under the "Type of VPN:" dialog box. This setting is found at:Ĭontrol Panel > Network and Sharing Center > Change Adapter Properties > right click and open the properties of the adapter of type "WAN Miniport (L2TP)". My issue was being caused by having the checkbox "Verify the Name and Usage attributes of the server's certificate" checked. I'm VPN'g, using L2TP as well, into a Sophos UTM on the other end and using a certificate for authentication, as opposed to a pre-shared key. I ran into this issue when I moved from Windows 7 to 10, but my setup may be different than yours. I'd love it if there were someone at Microsoft that I could send a video of my remote session on her laptop that could look into this issue.ĭo you have any idea what is causing this? I'd love to find out why this happens and if there is a real fix for it. Flushing the DNS, resetting the ethernet adapter, rebooting the PC.nothing would work except using something like PIA to first connect to PIA's VPN service and THEN I could connect those PCs to their VPN. I have seen this behavior with Windows 10 Pro on several occasions. I canceled the VPN connection to her office, launched PIA, connected to its VPN service and again tried to connect to her office VPN. I disconnected her from her office VPN, turned off PIA and tried to connect to the office VPN again. Then I clicked "Connect" on her VPN connection and after about 10 seconds she was connected. I entered my username and password and connected her to PIA in Atlanta (just because it was the fastest MS time). Knowing that this feels strangely like instances that I have seen before with Windows 10 VPN connections, I downloaded 64 bit Private Internet Access's VPN client and installed it on her laptop. So I log on remotely and try to connect her to the office VPN myself. I ask her to open a browser window, go to Opens a new window and tell me her speed. Client is in Florida visiting parents and is trying to connect to office (L2TP) VPN to get some files to work on, but she cannot connect so she calls me. I am located about 90 miles outside Atlanta. I cannot figure out why it happens, what would be the real fix or even who to contact at Microsoft to get someone to look at it. I have seen this happen intermittently on different PCs.
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